Q: What type of Materials do you use to create the jewelry?
A: Our jewelry is created using precious metals such as karat gold and silver, we also work in copper. The stones that we incorporate are genuine precious and semi precious gem stones. Some of our designs include Swarovski Crystals.
Q: I have seen something on your website that I like, can it be made in a different metal?
A: Although most of our items featured on this website have been created in Sterling Silver, it is possible to re-create the piece using another metal or by substituting gemstones for a change in color.
Q: What if I don't see the exact color or size that I require?
A: Our designs can be customized to meet your particular needs. In addition to the pieces shown we will work with you to create a custom design.
Q: What method of payment do you accept?
A: We accept payment from most major credit card companies. We also accept payment by check, if paying by this method you will need to contact us via email to place your order; please allow additional processing time on your order.
Q: How long does it take for my order to be shipped out?
A: As all of our jewelry is handmade please allow up to 10 business days for items to be shipped to you. For items that we may have in stock these will be shipped within 2 business days.
Please contact us if you need an item to be expedited as there maybe an additional charge.
Q: Can my order be gift wrapped?
A: All pieces are shipped in a presentation gift box. We can mail (to US addresses only) your package gift wrapped with a message from you. This service is offered for an additional fee.
Q: Do you ship internationally?
A: We will ship internationally, however our standard shipping rate will not apply. You must contact us and we will confirm shipping and insurance rates applicable to you.
Chez Dennis Inc. does not accept liability for local taxes and government duties associated with your purchase, these fees are your responsibility.